Training Solutions

CRM – customer relationship management

Is a Marketing approach to managing a company's interaction Marketing / Elie Dibeh

Brand Management

Brand equity is critical to ensure competitive advantage Marketing / Elie Dibeh

CASH VAN & IMPULSE MANAGEMENT

Objectives: “A product is good as long as it sells!”

CUSTOMER CENTRIC VISIT

These days attracting new clients is not easy, latest studies revealed that “keeping & preserving” our actual clients is much more important and even twice more economical to our company than acquiring new ones.

TEAM BUILDING & TEAM WORK

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team.

TRAIN THE TRAINER

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job in Line Management or Supervisory levels, you’ll want to be prepared for the training that you do.

CHANGE MANAGEMENT

“Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and  methods often change, affecting the way we perform daily tasks and live. our lives. ”

COACHING AND MENTORING

This workshop focuses on how to better coach your employees to higher performance.

TIME, CONFLICT & STRESS MANAGEMENT

“The simplest starting answer is with the old cliché that “time is money.” As you grow more efficient at managing your time, you can devote more of it to tasks that other people are willing to pay you for. 

CUSTOMER SERVICE

“Each one of us serve customers every day, some are direct some other are indirect. In this workshop we focus on serving direct customer in an impressive faultless way.

INDOOR SELLING AND CUSTOMER SERVICE TECHNIQUES

We cannot retain a customer unless we offer him a service higher than his expectation level. This workshop is a complete Sales / Customer Service and Psychology based training  of “Indoor sales” program...

THE MIDDLE MANAGER

The Middle Manager is often called the “Sandwich layer” as he ensures the link between the “ground” and the “administration”. This workshop helps attendees understand the concept of “management” and “organization” ....

DEVELOPING CORPORATE BEHAVIOR

In life and business, behavior affects everything. A great corporate behavior can open the door to creating happy customers, and new customers. 

MARKETING BASICS & STRATEGIES

“A complete Marketing applied training program for an in-house implementation of Marketing tools and strategies actually used in modern trade, service, retail and distribution industries...

FMCG ADVANCED OUTDOOR SELLING TECHNIQUES

A complete outdoor Sales-Marketing applied training program for an in-house implementation of advanced “Outdoor selling techniques” actually used in modern trade and distribution industries...

KEY ACCOUNT AND CATEGORY MANAGEMENT

“A complete Marketing / Sales based training program for a DO-IT-YOURSELF in-house implementation of the new Retail trends actually used in modern trade and distribution industries...

ARE YOUR SALES REP MARKETING-ORIENTED?

Marketing and Sales both are the important activities for every organization. Marketing is a broader term than sales. Marketing is not related with the closing of the sale. This workshop depicts where they meet and highlights the major differences of both worlds. 

RETAIL MANAGEMENT: SALES VS. PURCHASING

“A complete Retail operations based training program for a DO-IT-YOURSELF in-house implementation actually used in modern retail and distribution industries. Retail marketing also known as retail management is now very crucial in our business lives...

MANAGEMENT SKILLS AND STRATEGIC DECISIONS

This workshop helps attendees learn the fundamental managerial skills and then explore the most efficient strategic management decisions that could be taken by middle to higher management in light the performance of the company in a specific environment.

 

NEGOTIATION & COMMUNICATION SKILLS & GIMMICKS IN MODERN TRADE

“This “must-take” seminar is a complete Psycho-Commercial based and applied training program of “Negotiation skills & gimmicks” actually used in modern and traditional trade dealing with Sales, Retail and Distribution industries.

SELLING SKILLS & FIELD EXCELLENCE

““A product / service is good as long as it sells!”

PURCHASING AND PROCUREMENT DYNAMICS

This workshop enbale buyers, in all industries,  understand and then apply the basics as well as the advanced principles of Purchasing & Procurement dynamics.

THE WORLD OF MERCHANDISING

“Merchandising is becoming an important, if not the most important, application tool used in the Modern & Traditional Trade allowing, both, Retail & Distribution companies implement their commercial strategies via visual display applications on the “ground”.

CATEGORY MANAGEMENT

This workshop aims at showing attendees the strategic as well as technical aspects of the Category Management process used by both, Retail as well as Distribution fields. 

SUPERVISORY SKILLS & EFFECTIVE TEAM MANAGEMENT

Most of the times we wonder why our Sales Rep leave the company? Our Supervisors are to be blamed?