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LEVEL UP PROVIDES CONSULTIVE BUSINESS TRAINING SOLUTIONS IN THE FIELDS OF MANAGEMENT, SALES, MARKETING, RETAIL, NEGOTIATION SKILLS, PURCHASING AND HUMAN RESOURCES

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CRM – Customer Relationship Management

CRM – Customer Relationship Management

£460
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crm

About this course

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Customer Relationship Management: Is a Marketing approach to managing a company’s interaction with current and potential future customers. The ultimate objective is to increase our sales through focusing on profiling, segmentation, customer satisfaction & customer retention.

 

CRM is an efficient tool that increase our Sales through:

  1. Increasing number of customers
  2. Increase their frequency of visits
  3. Increasing their shopping basket

 

CRM consists mainly of:

  • Gathering data about customers’ profiles, history and preferences
  • Analyzing the data
  • And then prepare an appropriate action plan for appropriate targeting

Members

Our course begins with the first step for generating great user experiences: understanding what people do, think, say, and feel. In this module, you’ll learn how to keep an open mind while learning.

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